Matching Vietnamese posts, with or without accents
People type Vietnamese both ways depending on their keyboard. A monitoring tool that only handles one of them misses half the posts.
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Short notes on making Facebook Group monitoring actually produce work.
How to write keywords that do not spam you
Most people make their alerts too broad on the first attempt. A short guide to phrases that find work instead of noise.
Why the first reply wins in Facebook Groups
In most buy-and-sell and freight groups, replies after the first hour are almost never read. Here is why, and what to do about it.